Last updated July 18, 2025
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.ixnay.com/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard shipping on Orders that are above a certain price threshold may qualify for free shipping. See individual product pages for details.
Shipping Fees
We also offer shipping at the following rates:
Standard
2-14 Days
Flat Rates typically no more than $25
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
Åland Islands
Algeria
Andorra
Argentina
Armenia
Australia
Austria
Bahrain
Bangladesh
Belgium
Bulgaria
Canada
Cape Verde
Chile
China
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Falkland Islands
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Guernsey
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Isle of Man
Italy
Japan
Jersey
Kenya
Korea, Republic of
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Mauritius
Mayotte
Mexico
Monaco
Netherlands
New Caledonia
New Zealand
Norfolk Island
Norway
Oman
Philippines
Poland
Portugal
Qatar
Romania
San Marino
Saudi Arabia
Senegal
Serbia
Singapore
Slovakia
Slovenia
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
If your country isn’t showing in the list, sadly, we cannot ship to this location.
In a very small number of cases where we are unable to ship to a country, it’s normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.
The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to.
We are unable to offer to ship to a country on a one-off basis, or change territories by request.
For information about customs process contact your local government’s appropriate authority.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
- Orders cannot be shipped to P.O. boxes.
- Not all shipping methods are available for certain items.
- Orders only ship on business days, which are Monday – Friday. Federal holidays excluded.
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If under our control we will contact you as soon as possible and if you desire we will refund your purchase. If not under our control it is the customer’s responsibility to pursue any claim against the shipper. To ALL of our customers, we are required to inform you as soon as possible and provide a new estimated delivery date.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.ixnay.com/return-refund-policy/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
▪ Online contact form: https://www.ixnay.com/support/